SMS Messaging & Consent Policy

Black Bird Reviews (“BBR”, “we”, “us”) is a review-collection service operated by Coach Blueprint. Businesses use Black Bird Reviews to ask their own customers for feedback after a completed service. When you receive one of these text messages, it is sent by Black Bird Reviews, and it names the business you did business with so you know what it is about. We do not send marketing, promotional, or bulk text messages, and we only message people who are established customers of one of our client businesses. (Some businesses send from their own registered phone number under their own name; where that is the case, the message identifies that business as the sender.)

Consent is collected by the client business at the point of service. When a customer completes a service with one of our client businesses and provides their mobile number, that business discloses — at that moment — that the customer will receive a review-invitation text message from Black Bird Reviews, and obtains the customer’s prior express consent to receive it. Providing a mobile number and agreeing to be texted is never a condition of purchase. The business retains the record of that consent.

Every business must complete a consent attestation before it can send any messages through BBR. During onboarding, the business confirms, in a required control it cannot skip, that:

• Every contact it adds — whether imported, synced, or entered manually — is an active customer with whom it has an established relationship.
• At the point it collected the customer's mobile number, it disclosed that the customer would receive a review-invitation text message from Black Bird Reviews and obtained the customer's consent to receive it.
• It will promptly honor any opt-out (STOP) request.

The attestation is part of, and governed by, the Acceptable Use Policy and Messaging Terms (Terms of Service, Section 4). A business that will not accept it cannot finish onboarding or send messages.

• Message frequency: up to 2 messages per completed service (an initial review request and, at most, one reminder).
• Message and data rates may apply, depending on your mobile carrier and plan.
• To opt out at any time, reply STOP. You will receive one confirmation and no further messages.
• For help, reply HELP or contact us at support@blackbirdreviews.com.
• Every message identifies Black Bird Reviews as the sender and names the business you used, so you always know who is contacting you and why.

“Black Bird Reviews: you recently used Acme Plumbing. How did it go? Share quick feedback: https://acme.bbirdr.com/… Reply STOP to opt out, HELP for help. Msg & data rates may apply.”

The business name, wording, and link vary by business; the STOP/HELP instructions and the identification of both Black Bird Reviews and the business are always present.

This policy sits alongside our Terms of Service and Privacy Policy. We do not sell or share mobile numbers or consent information with third parties for their own marketing, and message opt-in data is never shared with third parties for marketing purposes.